Customer Reports for Security Guard Companies
Customer reports for security guard companies should be simple and efficient. Click HERE or call our security officer business customers reporting pros at (800) 688-9633.
Security guard company customer reports are one of the core reasons why consumers in need of security officer services hire a guard company. The primary reason to employ a security guard company is security, of course, but REPORTS are the proof of the security service being provided. Back in the days of the old paper reports and paper-clipped polaroids, guard business customers had to take on faith that rounds were being made on their property. Then came “key” systems and “the wand” systems, that recorded that someone was at a particular point of the property, once the data was later uploaded.
But today’s security guard company customer reports need to be more. Guard reports need to be real-time, come from security staff sometime geofenced, so your customer knows they are there, and have the pics and video imbedded. When your customer opens a modern security officer report, they want to be able to scroll through and quickly and easily see any notes and pictures, and ideally enlarge those pictures if there are any images that you or your customer want to see more clearly; maybe a driver’s license or vehicle license plate. So, that is exactly the security officer company reports that AccountAbility Global delivers to your customers!
Every SCAN and every ACTIVITY FORM submitted from the mobile guard app creates a timestamped and geo-tagged line-item entry in the DAR (Daily Activity Report), the most frequently used report type. The DAR for the guard tour or patrol can be delivered in a few different ways—by CLIENT (who may have several SITES with you), by SITE, or by security officer (which we refer to as a SHIFT Report). A unique and extremely beneficial aspect of the AccountAbility Global guard company customer reporting system system is that SCAN points, either NFC or QR Code, open a SCAN FORM. This is opposed to the majority of security guard industry apps that still just “beep” and record that the officer was at that location. The Scan Form allows for notes and pictures, just like an ACTIVITY FORM. We developed scans that can actually collect data based on personal experience with the alternatives. Two reasons: 1., What if there is something happening at that location? Something as simple as a lock on a door rusting through? With our system the officer takes a pic and make a note and submits. 2., the customer report is now much more thorough and helpful. Simplicity for you and your officers and transparency in the customer reports. Whatever form you choose to send your DAR, an average report might have 30 or 40 entries, most of which have a picture or two, making for a very nice customer facing security guard tour report.
Guard business customer reports are simple and thorough with this security officer reporting app. Click for a guard company customer reports DEMO or call (800)688-9633.
We understand that your success is our success. So, we have branded the system to you. Aside from the security guard mobile app itself, which is only seen by your employees, your “ADMIN PORTAL” (from where you control and monitor security operations and reporting), your emailed and/or printed reports, and your customer facing “REPORTS PORTAL” (which, we will speak to in a moment) are all branded with your name and LOGO.
We take branding the system to you to the next level. Besides the “Portals” and emailed reports having no mention of us, our team will be making you a one page “Security Technology Flyer” that is branded to you, as well as a seven page “Security Technology” marketing piece, all branded with your logo and contact data. You can then use either as marketing material, or to attach to a BID, showing potential customers what you have to offer. The idea is simple; your customers do not need to know we exist, but by making our advanced security workforce management system YOURS, customers will have all the more reason to choose your security guard company to get it! And, besides the security guard company customer reports, there are some pretty major reasons why your customers will want this system. Read more about the powerful and unique aspects of the AccountAbility Global security officer management system here: Arsenal
Emailed security guard company reports, be they DAR or Incident Reports etc., are an option, of course. In that case we will deliver the customer report each morning to whoever you specify. The exception is if you want the data to go out as a “Shift Report”. In that case, the customer report will go out in real-time when the security officer’s shift is complete. But an excellent reporting alternative, or customer reporting addition, is also available: The “Reports Portal”. The Reports Portal is a simplified database of all your customers’ reports. Here they can pull exactly the report they want, whether it be a DAR covering last week, or an Incident Report from 3 YEARS ago. Like all the pieces of the Accountability Global guard management system, the Reports Portal is incredibly easy to set up, and incredibly easy to use. To top it off, we include a one-page User Manual, just to be sure it is all fully understood.
Provide your customers with the security guard business reports they want. DEMO or call to speak with a security officer company customer reporting expert: (800) 688-9633
There are many customer facing report types, including DAR, Incident Reports, Visitor Reports, Person/ Vehicle Reports, Community Watch Reports, and more; even Custom Forms and Reports. Another nice feature of the guard company customer reporting system is that the report “Types” can easily be edited by you to best fit your customer’s needs. This means that, for Incident Reports for example, you can create the Incidents to be reported on, or leave it on the defaults we initially set up. In fact, you can create general Incident Report types, to be utilized at all of your sites where not otherwise specified, or you can create Incident-Types-By-Client. That means that your hospital client can have a special group of Incident types; maybe “Patient out of room” and “Visitor refuses to leave”, etc.
So, AccountAbility Global can deliver branded and thorough security guard business customer reports, but is the system reliable? Yes. The AccountAbility system is built on the same platform utilized by Intel, Harvard, Coca Cola, DELL, many of the Fortune 500 Companies, health institutions, and government agencies. This security workforce management system is ULTRA-secure with an average “uptime” exceeding 99.99%. Yes, neither you, nor your customers, will be disappointed with the stability and reliability of this guard business reporting system.
Security guard company customer reporting must be reliable and stable, and so we are. Is this powerful security business reporting software affordable though? Yes. We have been doing this for a while, and we are very aware of the thin margins that pervade the security guard business. The AccountAbility system has been designed to be fully scalable so that even a start-up security guard business can afford it. We will base the pricing on your business model and do everything we can to make this security company customer report system, as well as the entire security workforce management system, as affordable as possible.
Finally, SUPPORT. What kind of Support can you expect for your security guard company customer reports? This is often a leading point to why you and your customers will want to use the AccountAbility system for your guard business reporting and all aspects of security officer management. That is because our team has over 100,000 hours of real experience in security, whether it be in physical security management, or security software. Our Support team has spent many years in the trenches with your folks, 24/7. Yes, 24 hours a day, seven days a week, weekends, and holidays. Most of us have experience with the security workforce management system “competition” and were amazed that those companies look at security Support as something that is a 9 to 5, Monday through Friday gig! No, security doesn’t sleep, so we need to be there for you when you need us. And AccountAbility is based right here in the U.S., as is our entire Support team. So, whether you need support for the customer reports, or have a new Manager who needs to know how to add a new site, you will be speaking with someone in America, with a WHOLE lotta U.S. security industry experience.
AccountAbility is our name for a reason.